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Privacy policy
-ESSENZA DI PANTELLERIA operates this shop and website, including the information, content, features, tools, products and services, in order to provide you, the customer, with a satisfactory shopping experience (the “Services”). ESSENZA DI PANTELLERIA is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal data when you visit, use, make a purchase or carry out any other transaction via the Services, or when you communicate with us. In the event of any conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall prevail in relation to the collection, processing and disclosure of your personal data.
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-Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understood the information set out herein regarding the collection, use and disclosure of your information.
-The personal data we collect or process
Sources of personal data
We may collect personal data from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;
• Automatically via the Services, including via your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement a particular technology and when they collect or process your personal data on our behalf;
• From our partners or third parties.
How we use your personal data
Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:
• To provide, personalise and improve the Services. We use your personal data to provide you with the Services, as well as to enforce our contract with you; process your payments; fulfil your orders; remember your preferences and the items you are interested in; send you account-related notifications; process purchases, returns, exchanges or other transactions; create, maintain and manage your account; arrange delivery; facilitate returns and exchanges; enable you to post reviews; and to create a personalised shopping experience, for example with product recommendations linked to your purchases. This may include using your personal data to personalise and improve the Services.
•Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising and promotional communications via email, text message or post, and to show you online adverts for products and services within our Services or on other websites, including based on items you have previously purchased or added to your basket and other activities within the Services.
-Security and fraud prevention. We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate or take action against any fraudulent, illegal, unsafe or harmful activities; and protect public safety and our services. By choosing to use the Services and register an account, you are responsible for protecting your login details. We recommend that you do not share your username, password or other login details with anyone.
• Communications with you. We use your personal data to provide you with customer support; respond to your enquiries; offer you effective services; and maintain our business relationship with you.
• Legal reasons. We use your personal data in accordance with applicable laws or in response to valid legal processes, including requests from authorities or government agencies; to investigate or participate in potential or ongoing legal proceedings or other legal processes; to enforce or investigate potential breaches of our terms or policies.
-How we disclose personal data
In certain circumstances, we may disclose your personal data to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:
• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analysis, customer support, storage, fulfilment and shipping).
• With business and marketing partners to provide you with services and marketing communications. For example, we use Shopify to deliver personalised adverts through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your data in accordance with their privacy policies. Depending on where you live, you may have the right to ask us not to share your data to show you personalised and marketing adverts based on your online activity with different merchants and websites.
• -When you ask us or authorise us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.
• With our affiliates or within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; in compliance with any legal obligations (including responding to subpoenas, search warrants and similar requests); to enforce our terms and conditions of service or policies; and to protect or defend the Services, our rights and those of our users or other persons.
-Relationship with Shopify
The Services are powered by Shopify, which collects and processes personal data relating to your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services for you, the data you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. Furthermore, to help you protect, grow and improve your business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our shop, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, as well as with other
merchant and Shopify itself. In such circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information on how Shopify uses your personal data and the rights you may have, please see Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal data here Link to Shopify’s privacy portal.
-Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you access links to sites that are not affiliated with or controlled by us, you may be required to accept their privacy and security policies and other terms and conditions. We do not guarantee, nor are we responsible for, the privacy and security of such sites, nor for the accuracy, truthfulness or reliability of the information contained therein. Information you provide in public or semi-public contexts, including that which you share on third-party social media platforms, may also be viewed by other users of the Services and/or by users of the aforementioned third-party platforms, without any restrictions on its use by us or by third parties. The fact that we include such links does not imply any endorsement by us of the content of such platforms or of their owners or operators, except as disclosed in the Services.
-Data relating to minors
The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with their personal data, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of any “sharing” or “selling” (as those terms are defined in applicable laws) of personal data relating to individuals under the age of 16.
-Data security and retention
Please bear in mind that no security measure is perfect or impenetrable, and that we cannot guarantee “absolute security”. Furthermore, the data you send to us may not be secure whilst in transit. We recommend that you use only secure channels to communicate sensitive or confidential information to us.
The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other agreements and policies.
-Your rights and options
Depending on where you live, you may have one or more of the rights relating to personal data listed below. However, these rights are not absolute and may only apply in certain circumstances; we may therefore refuse your request to the extent permitted by law.
• Right of access/information. You may be entitled to request access to your personal data held by us.
-Right of deletion. You may have the right to request that we delete your personal data.
• Right to rectification. You may have the right to request that we correct your personal data in our possession.
• Right to data portability. You may have the right to receive a copy of your personal data held by us and to ask us to transfer it to a third party, subject to certain conditions and exceptions.
• Managing your communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as those relating to your account or orders you have placed.
-If you are resident in the United Kingdom or the European Economic Area, and subject to the restrictions and limitations imposed by local laws, you may exercise the following rights in addition to those mentioned above:
• Right to object to processing and right to restrict processing: You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.
• Withdrawal of consent: Where your consent is required to process your personal data, you have the right to withdraw it. If you withdraw your consent, this will not affect the lawfulness of any processing carried out on the basis of your consent prior to its withdrawal.
-You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. For further information on how Shopify uses your personal data and your rights, including those relating to data processed by Shopify itself, please visit https://privacy.shopify.com/en.
You will not be subject to any discrimination for exercising these rights. Before processing your requests, we may need to verify your identity, to the extent permitted by applicable laws. In accordance with applicable laws, you may appoint an authorised agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will ask them to provide proof that they have been authorised by you and we may ask you to verify your identity directly. We will respond to your request within the reasonable timeframe required by applicable laws.—Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal against our decision by contacting us using the contact details provided below, or to refer your complaint to your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.
-International transfers.
Please note that we may transfer, store and process your personal data outside the country in which you reside.
Where your personal data is transferred outside the European Economic Area or the United Kingdom, we will rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the data is transferred to a country deemed to provide an adequate level of protection.
-Changes to this Privacy Policy.
We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory purposes. We will publish the updated Privacy Policy on the website, amend the ‘Last updated’ date and issue a notice in accordance with applicable law.
-Contact:
If you have any questions about our privacy policies or this Privacy Notice, or if you wish to exercise any of your rights, please call , send an email to info@essenzadipantelleria.com or contact us at VIA TRACINO 38, , Pantelleria, TP, 91017, IT For the purposes of applicable data protection laws, we are the data controller of your personal data.