Refund policy

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

 

For the item to be eligible for a return, it must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be in the original packaging. Additionally, you will need the receipt or proof of purchase.

 

To initiate a return, contact us at info@essenzadipantelleria.com. Returns must be shipped to the following address: VIA TRACINO No. 38 91017 PANTELLERIA, PROVINCE OF TRAPANI, ITALY.

 

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

 

For any questions about returns, contact us at any time at info@essenzadipantelleria.com.

Damage and problems

Inspect the order upon receipt and contact us immediately in case of defects or damage or if you have received the wrong item. This way, we will be able to assess the problem and ensure it is resolved.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept the return of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.

 

Unfortunately, we cannot accept the return of promotional items or gift cards.

Replacements

The fastest way to make sure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.

14-day reflection period for the European Union

Despite the above, if the goods are shipped to the European Union, you have the right to cancel or return the order within 14 days for any reason and without providing any justification. As mentioned above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be contained in the original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds

As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, you will receive the refund automatically through the original payment method within 10 business days. It may take some time for the bank or the card-issuing company to process and make the refund visible.

If more than 15 business days have passed since the return was approved, contact us at info@essenzadipantelleria.com.

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

For the item to be eligible for return, it must be in the same condition as you received it, it must not have been worn or used, it must have all tags, and it must be in the original packaging. Additionally, you will need the receipt or proof of purchase.

 

To initiate a return, contact us at info@essenzadipantelleria.com. Returns should be shipped to the following address: [VIA TRACINO n° 38 91017 PANTELLERIA PROVINCIA DI TRAPANI ITALY].

 

If the return is accepted, we will send you a return shipping label and instructions on how and where to ship the package. Items sent without a prior return request will not be accepted.

 

For any questions about returns, contact us anytime at info@essenzadipantelleria.com.

Damages and problems

Inspect the order upon receipt and contact us immediately in case of defects or damages or if you have received the wrong item. This way, we can assess the problem and make sure to resolve it.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as customized items. If you have questions or doubts about a specific item, do not hesitate to contact us.

Unfortunately, we cannot accept the return of promotional items or gift vouchers.

Replacements

The fastest way to make sure you receive what you want is to return the item received and, once the return has been accepted, purchase the new item separately.

14-day reflection period for the European Union

Despite the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition as you received it, must not have been worn or used, must have all tags, and must be contained in the original packaging. Additionally, you will need the receipt or proof of purchase.

Refunds

As soon as we have received and inspected your return, we will notify you to inform you whether the refund has been approved or not. If approved, you will receive the refund automatically through the original payment method within 10 business days. It may take some time before the bank or credit card company processes and makes the refund visible.

If more than 15 business days have passed since the return was approved, contact us at info@essenzadipantelleria.com.

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

 

For an item to be eligible for return, it must be in the same condition as you received it, must not be opened or used, must have all tags, and must be in the original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, contact us at info@essenzadipantelleria.com. Returns must be shipped to the following address: [VIA TRACINO n 38 91017 PANTELLERIA PROVINCIA DI TRAPANI ITALY].

 

If the return is accepted, we will send you a shipping label for the return and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

 

For any questions about returns, contact us at any time at info@essenzadipantelleria.com.